IMAGE DIGITAL
Privacy Policy
Last Updated: 4 June 2026
At Image Digital ('we', 'us', or 'our'), we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.
1. Who We Are
Image Digital is a marketing and public relations agency specialising in the beauty, fashion, lifestyle, wellness, and non-profit sectors. We provide strategic marketing, brand development, social media management, content creation, and PR services to our clients.
For the purposes of data protection law, Image Digital is the data controller responsible for your personal data.
Contact: hello@imagedigitalagency.com | Website: www.imagedigitalagency.com
2. What Information We Collect
2.1 Information You Provide Directly
We may collect the following personal information when you contact us, submit an enquiry, or engage our services:
• Full name and professional title
• Email address and phone number
• Business name and industry
• Project details, briefs, and feedback
• Payment information (processed securely through third-party payment providers)
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address and browser type
• Pages visited and time spent on site
• Referring URLs and clickstream data
• Device type and operating system
This data is collected through cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use the personal information we collect for the following purposes:
• To respond to your enquiries and provide our services
• To manage our client relationships and deliver contracted work
• To send you updates, newsletters, or marketing communications (with your consent)
• To improve our website, services, and user experience
• To comply with legal obligations
• To process payments and manage invoicing
We will not use your information for any purpose other than those stated above without your prior consent.
4. Legal Basis for Processing
We process your personal data on the following legal grounds under applicable data protection legislation:
• Contractual necessity: To fulfil our obligations when you engage our services
• Legitimate interests: To operate, improve, and promote our business in a way that does not override your rights
• Consent: For marketing communications, where you have opted in
• Legal obligation: Where required by law
5. How We Share Your Information
Image Digital does not sell, rent, or trade your personal data to third parties. We may share your information with:
• Service providers and platforms (e.g. website hosting, email marketing tools, analytics providers) who process data on our behalf and are bound by data processing agreements
• Payment processors who handle financial transactions securely
• Legal or regulatory authorities where required by law
All third-party service providers are vetted to ensure they maintain appropriate data protection standards.
6. International Data Transfers
As Image Digital operates internationally, your personal data may be transferred to and processed in countries outside of your home jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms recognised under applicable law, to protect your data.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse site performance. Cookies are small text files placed on your device. We use:
• Essential cookies: Required for the website to function properly
• Analytical cookies: To understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: To deliver relevant content and measure campaign effectiveness
You can control and manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, please refer to our Cookie Policy.
8. Data Retention
We retain your personal data only for as long as is necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
• Client and project data: Retained for the duration of the engagement and up to 6 years thereafter for legal and accounting purposes
• Enquiry and contact data: Retained for up to 2 years if no service relationship is established
• Marketing data: Retained until you withdraw your consent or unsubscribe
When your data is no longer needed, we will securely delete or anonymise it.
9. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your personal data in certain circumstances
• Right to restrict processing: To request that we limit how we use your data
• Right to data portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at hello@imagedigitalagency.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe your data has been mishandled.
10. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
• Encrypted communications (SSL/TLS)
• Restricted internal access to personal data
• Regular review of our data handling practices
While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee the absolute security of information transmitted to us online.
11. Third-Party Websites
Our website may contain links to third-party websites, including client sites, social media platforms, and partner pages. This Privacy Policy applies only to Image Digital's website. We are not responsible for the privacy practices or content of any third-party sites, and we encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove the data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Image Digital
Email: hello@imagedigitalagency.com
Website: www.imagedigitalagency.com
We are committed to resolving any concerns you have about our handling of your personal data.